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Privacy Policy

Last updated: August 2025  ·  SpinEmpire Casino Australia

This Privacy Policy explains how SpinEmpire Casino (“we”, “us”, “our”) collects, uses, stores and protects personal information provided by users (“you”, “your”) who access this website and create an account. By registering, you confirm that you have read and accepted the terms of this policy.

1. Information We Collect

1.1 Registration Data

When you create an account, we collect:

  • Full name and date of birth
  • Email address and password (stored in encrypted form)
  • Chosen account currency (AUD)
  • Country of residence

1.2 Identity Verification (KYC)

Before your first withdrawal, we are required to verify your identity. This involves collecting:

  • A copy of a government-issued photo ID (passport or Australian driver’s licence)
  • Proof of address (utility bill, bank statement or similar, dated within the last 3 months)
  • In some cases, proof of payment method

KYC documents are processed securely and used solely for identity verification and anti-fraud compliance. They are not shared with third parties beyond what is required by applicable licensing obligations.

1.3 Financial Data

When you make a deposit or request a withdrawal, we collect payment information necessary to process the transaction. Full payment card numbers are not stored by us — payment processing is handled by authorised payment service providers who maintain their own security standards.

1.4 Usage Data

We automatically collect technical information when you visit our site:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, session duration and click behaviour
  • Referring URL

This data is used to maintain site security, improve user experience and detect fraudulent activity.

1.5 Cookies

We use cookies and similar tracking technologies to keep you logged in during a session, remember your preferences, analyse site traffic and support affiliate attribution. You can disable cookies in your browser settings, though this may affect site functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account management — to create, maintain and secure your account
  • Transaction processing — to handle deposits, bonuses and withdrawal requests
  • Identity verification — to comply with AML and KYC obligations
  • Fraud prevention — to detect and prevent fraudulent activity and unauthorised access
  • Customer support — to respond to your enquiries and resolve disputes
  • Responsible gambling — to apply self-exclusion requests, deposit limits and session time-outs
  • Communications — to send transactional emails and, where opted in, promotional content
  • Legal compliance — to meet obligations under applicable laws and regulatory requirements

3. Data Sharing and Third Parties

We do not sell your personal information. We may share data with third parties only in the following circumstances:

  • Payment processors — to facilitate deposits and withdrawals
  • Identity verification services — authorised KYC providers
  • Analytics providers — aggregated and anonymised usage data only
  • Legal authorities — when required by law, court order or regulatory authority
  • Affiliate partners — unique identifier only, no personal data

4. Data Security

We use industry-standard TLS encryption to protect data in transit. Account passwords are stored using one-way hashing and are never visible to our staff. Access to personal data is restricted to authorised personnel only.

While we take all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your account password confidential.

5. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law (typically 5–7 years for financial records). When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days.

7. Children

This site is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that an account has been opened by a minor, the account will be closed immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to registered users by email and the “last updated” date will be revised. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Contact

If you have questions about this Privacy Policy, please contact us via the live chat or email support available through your account portal.